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Firestone Complete Auto Care

StarStarStarStarStar

3.8

(38 reviews on Yelp & Google)

12433 N Cave Creek Rd, Phoenix, AZ 85022-5830

Or Call: (602) 761-7981

Or Call: (602) 761-7981

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 6:00 PM

8:00 AM - 5:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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CarDash discount*
10%

Warranty Policy

See in CarDash app!

Oil Change Price

See in CarDash app!

CarDash discount*

10%

* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

3.8

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

3.5

4.0

(38 reviews)

CarDash rating aggregates Yelp and Google reviews.

Amanda O.

StarStarStarStarStar

4/15/2018

I came here to firestone because I desperately needed an oil change. I tried to call multiple times before 10am with no answer, since it's literally down...

View full review on Yelp

Beth B.

StarStarStarStarStar

8/8/2018

Long story but it starts with a broken printer. That obviously threw Jim for a loop he had a hard time recovering from. I needed struts for my 1996 Infiniti...

View full review on Yelp

dan dickerson

StarStarStarStarStar

1/3/2018

If I could give this place a negative five stars I would. I went in just for two new tires and they did put new two new tires on, yet one of them leaks. It's been 8 months or longer now and it still leaks. When I called to have them fix it they blamed me for their lousy work! They also sold me a tire alignment, and the only reason I took it is because they said it would delay the interest for 6 months. I didn't really need an alignment I was just trying to save a little money on interest. Actually took a car that was in perfect alignment and actually put it out of alignment! I had to take it back twice for them to fix it right. Apparently they do not understand the business concept that if you do the job right the first time you actually make money and you have a happy customer who will come back to you. Called the main office, I think it's in Tennessee, and they had somebody from Tempe, or somewhere in Phoenix, call me. He left a message with a different number so I didn't even see his number till 3 months later and then when I finally did call he never returned my call. They included a balance with the new tires. Tires have never been balance right since then they refused to fix that. They also told me that the the new tires had to be put in the front the old tires in the back and said it was a federal law which I found out that was wrong and a lie. And the balance has never been right. My car ran as smooth as butter before I took it to this place but now it shakes. I can't even drive it at 75 miles an hour on the freeway yet they blame me for their lousy work. No response from the main office here in Phoenix, I will never take my car there again. My family are mechanics my dad was a mechanic my brother is a top-notch mechanic working for the military my cousin rebuilds motors and races cars. I've been to mechanic school and consider that as a career for a while. I rebuilt motors myself. I've never seen such lousy work and lousy customer service in my life from a mechanic shop.

View full review on Google

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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