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Jiffy Lube

StarStarStarStarStar

3.4

(58 reviews on Yelp & Google)

5540 Lake Murray Blvd, La Mesa, CA 91942

mechanic

Shop Bio

Jiffy Lube technicians are highly trained in preventive maintenance and customer service. Every aspect of your visit is carefully designed to help you Leave Worry Behind. Our technicians wear rubber gloves and belts, leaving your vehicle free of smudges or scratches and our service bays have see-through windows so you can see the work as it’s being done on your vehicle.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

8:00 AM - 5:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

3.4

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

3.0

3.7

(58 reviews)

CarDash rating aggregates Yelp and Google reviews.

Ben T.

StarStarStarStarStar

7/6/Y

Very aggressive bait and switch operation. I brought my 2017 Chrysler 300 in for an annual oil change. For various reasons, I asked for conventional oil....

View full review on Yelp

Ben Thurston

StarStarStarStarStar

7/14/Y

Very aggressive bait and switch operation. I brought my 2017 Chrysler 300 in for an annual oil change. For various reasons, I asked for conventional oil. The tech, Anthony Cruz, stated that Chrysler requires synthetic oil in this vehicle, so if I wanted conventional oil I'd have to sign a waiver. I stated that I didn't think Chrysler did require synthetic oil, and that I'd verify this and return. It turned out that the User Guide, which I had with me, has this information, and only requires "SAE 5W-20, API Certified" oil--no mention of synthetic oil. When I asked the tech to bring me the oil so I could verify for myself that it had the API Certified seal, he brought the synthetic oil. When I pointed out that it was the conventional oil I wanted to verify, he stated that of course this wouldn't be API Certified. When I insisted that I be allowed to verify this for myself, he reluctant brought a container of conventional oil. It did, of course, have the "API Certified" seal. After the oil change was performed with conventional oil, I was asked to sign a waiver stating the following: "NO WARRANTY DUE TO INCORRECT OIL. MANUFACTURER CALLS FOR SYNTHETIC BASE OIL. CUSTOMER REQUESTED CONVENTIONAL OIL. JIFFY LUBE NOT RESPONSIBLE FOR ANY INTERNAL OIL DAMAGE." It is a blatant lie that "manufacturer calls for synthetic base oil", so of course I refused to sign this. But nonetheless I am left with an invoice stating that I have no warranty, which I have addressed with the Jiffy Lube Legal Department. The work itself was fine; but the aggressive effort to up-sell me to a very expensive synthetic oil change--for a car that's on a two year lease and hardly drives 5,000 miles a year--which included blatant lies about what the manufacturer requires, is completely unacceptable. Addendum: After I posted my review, the Jiffy Lube District Manager (John) left contact information and urged me to contact him. After some discussion, John emailed me a revised invoice which removes the false claim that Chrysler requires synthetic oil in my vehicle. He also stated that he'd retrain staff at this location not to make false claims about manufacturer recommendations. He offered to comp the cost of the oil change I did receive; but since the work I eventually got was performed correctly, I saw no need for that. Under the circumstanced, I feel that he did all he could to resolve the situation created by the staff at this store. I still urge customers to be sure they understand what type of oil their manufacturer requires, and be prepared in case of an effort to up-sell to very expensive and mostly unnecessary synthetic oil.

View full review on Google

Daniel Kovacs

StarStarStarStarStar

6/5/Y

Came for a Uber Lyft inspection (26 + 26 to fill out the same form). They didn't have Google Pay. They lost 52 bucks and I got both inspections done at Firestone for 22. How much does the Google Pay reader cost?

View full review on Google

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance

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