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Firestone Complete Auto Care

StarStarStarStarStar

3.0

(39 reviews on Yelp & Google)

31748 Mission Trl, Lake Elsinore, CA 92530-4517

Or Call: (951) 579-6196

Or Call: (951) 579-6196

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

8:00 AM - 6:00 PM

8:00 AM - 6:00 PM

8:00 AM - 6:00 PM

8:00 AM - 6:00 PM

8:00 AM - 6:00 PM

7:00 AM - 6:00 PM

8:00 AM - 6:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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CarDash discount*
10%

Warranty Policy

See in CarDash app!

Oil Change Price

See in CarDash app!

CarDash discount*

10%

* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

3.0

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

2.5

3.6

(39 reviews)

CarDash rating aggregates Yelp and Google reviews.

Brandon Reilly

StarStarStarStarStar

6/18/2018

Hard to find great costumer service with a unbeatable price. Competion was at least 14% higher and Derek went above and beyond what was asked for. Will definitely be returning when the time calls.

View full review on Google

David D.

StarStarStarStarStar

5/24/2018

Let me start this out by expressing my disgust with the customer service at this Firestone. This issue is mainly focused on Jimmy. He is absolutely rude...

View full review on Yelp

David Donaldson

StarStarStarStarStar

5/24/2018

Let me start this out by expressing my disgust with the customer service at this Firestone. This issue is mainly focused on Jimmy. He is absolutely rude and condescending. Jimmy has no business dealing with customers and should at the very least receive some sort of training on how to deal with the public. His mannerisms and behavior are a disgrace to his organization and reflect the poor standards that Firestone holds for its staff. To my horror, Jimmy stated he is a store manager. Unacceptable. My wife took in our Toyota Sienna for new tires and an alignment. She sat in the shop for two hours as the work was being done. Jimmy told my wife the alignment was done but the rear required shims to be aligned. He told her to find the parts, order them , then bring them back in and they would install them. To our puzzlement a major tire brand such as Firestone does not have the ability to order or stock a very commonly used part for a very common vehicle. When questioned Jimmy said it is just how they do it. Thus a job was paid for and not completed. Firestone would rather my wife drive my children in a vehicle that is out of alignment and unsafe. My wife asked for guidance in purchasing the shims and Jimmy reluctantly directed her to a site which the public cannot purchase parts from. Jimmy simply said it is not his problem. I called the shop from my work to get a better understanding of the situation. Jimmy was immediately rude and refused to help me stating, "I already showed your wife, do you expect me to go over it again." He could not and would not direct me to a place to purchase the parts. I asked why the services we paid for were not completed and he responded , "what, do expect me to order the parts for you." Yes Jimmy, I do. Any self respecting mechanic would acquire whatever tools and parts needed for a job they were paid to complete. As I questioned Firestone's practice of "this is how we have always done this" Jimmy then disconnected the phone call. He refused to even try to resolve the issue. I imagined that Firestone would be more concerned with their reputation. I now see that Firestone' s standards are nothing short of a gross disappointment and they have lost yet another customer. My hope is to dissuade others from spending their hard earned money in such a place. A report will be filed with BAR.

View full review on Google

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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