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European Car Repair LLC

StarStarStarStarStar

4.5

(76 reviews on Yelp & Google)

275 N Fair Oaks Ave, Sunnyvale, CA 94085

mechanic

Shop Bio

We pay attention to every detail you give about your car and we truly care about your experience. We use OEM parts with a two-year warranty and we stand behind the quality of our work. Ask about our free courtesy vehicle service & free loaner cars!

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

12:00 AM - 12:00 AM

9:00 AM - 5:00 PM

9:00 AM - 5:00 PM

9:00 AM - 5:00 PM

9:00 AM - 5:00 PM

10:30 AM - 3:00 PM

Closed

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

4.5

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

4.5

4.6

(76 reviews)

CarDash rating aggregates Yelp and Google reviews.

Afshin D.

StarStarStarStarStar

9/5/Y

****** GREAT SERVICE ****** I have always taken my car to the BMW dealership for any maintenance services. However, as I'm putting more mileage on this car...

View full review on Yelp

Alex Perez

StarStarStarStarStar

5/15/Y

I had a great experience here everyone was very helpful. Staff went out of their way to provide service above and beyond my expectations. They are quick to respond to any questions even after the service.

View full review on Google

H W

StarStarStarStarStar

7/18/Y

I want to share my bad experience with this shop, I went there for changing the brake fluid of my vehicle, pretty standard service, no diagnosis involved, thought this will never be tricked. I trust since I was never fooled since I am in US this many years. I started by asking what is price, the owner said it depends on the labor, and then said, it is about 1 hour, I said, ok, then I am going to wait here. But then she said, no, it should probably take about 2.5 hours. I still trusted what she says, and going back to office. Later on, I checked with my wife, it is used to be her to do the maintenance for the car, she said usually it takes about just one hour, that moment, I know I am tricked. Called a few shops, they all charge around $150 for this including one hour's labor $130 and part $20. Then I pull the quote paper she gave me as attached, it is $378.94! The other shop said you've definitely been fooled. I went back, and start arguing, and she even let me call the other shops. I called, she listened their quote. Then I am given an option, saying that, I can pay $20 more than others' quote, but I really can not accept $378.94. She argued a lot like, my mechanics are expensive, my shop has better diagnosis machines, and I did not force you to come here etc.. And even threat to walk off if I don't pay that. Finally charged me $362.63. Not sure why. I am not making any suggestion, this is my experience of this shop. When you wanted me to pay and threat that you will walk away and I will not get my car, you said you don’t care of review, why are you still replying? Talk about the offend, I don’t want to mention that earlier since I didn’t want to write anything that I can’t prove, what different bad words coming from you when you talk to your chient, that’s a real offending to people. I am just negotiating a fair price and let you know how the other shop charges for the same, if that is offending you, okay. Just small correction, it is more than double. And please pay attention to the numbers, since you gave me a paper and ask me to sign, twice I found the number in the paper is more than what you said and you need to correct it when I noticed. Talking about the time, I dropped at 12:35, you first said you need one hour and then 2 hours and then 2.5 hours, is that true? Ok, when you call me to inform it is finished, around 4:30. I am so glad that you didn't charge me for 4 hours labor, just 2.5 hours, and you said, you are giving me discount of your normal price actually for the labor. Yes I am shuttled and I said I am willing to pay you extra for that.

View full review on Google

Vehicles We Work On

Alfa Romeo | BMW | Audi | Fiat | Jaguar | Land Rover | Mercedes-Benz | Maserati | Mini | Porsche | Saab | Smart | Volkswagen | Volvo

Top Services We Perform

Oil Change & Minor Maintenance | Body Work | Cleaning | Smog | Windshields | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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