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Firestone Complete Auto Care

StarStarStarStarStar

3.5

(6 reviews on Yelp & Google)

251 W Main St, Norwich, CT 06360-5442

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 6:00 PM

9:00 AM - 5:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

3.5

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

3.0

4.1

(6 reviews)

CarDash rating aggregates Yelp and Google reviews.

Andrew Steele

StarStarStarStarStar

6/28/Y

If you want the best service and the best price you are at the wrong place. I came in as I frequented a Firestone location in Dallas Texas and was hoping for the same level of service. My check engine light was on and after 2 days of digging they said it was a bad fuel injector. After I got it back that time with a $500 bill for an injector and a valve cover gasket, I drove all of 30 feet and the light returned on. I drove back and told them I wanted it fixed right this time. After 2 more days of digging they told me my engine was bad as the piston rings on a 90,000 mile engine was bad. They quoted me $4500 and on top of that they were not going to be able to take care of it for over a week. I asked once again that they were sure that it was blown and then they said they could do it for $3500. I took my truck and ran. I brought it to a recommended shop by my friend and they diagnosed it as a carbon covered valve. Also the replaced injector was not working at all that was "replaced by trusted technicians" and to top it off the plug wires were crossed. This branch has made me lose faith in firestone as a company. Thank you.

View full review on Google

Bill Knight

StarStarStarStarStar

9/3/Y

Service and Customer service was outstanding . Appreciate the fact that they were open on labor day .

View full review on Google

Catherine Crawford

StarStarStarStarStar

9/15/Y

Name is John went there 3 weeks ago to have 4 tires put on took for ever left pressure indicator lite was on called said to bring it back mind you it was working fine the manager Dennis said looks like Batt was bad I said I'll bring it to my mechanic well I was rite it was broken I have it filing a claim there a bunch of hacks

View full review on Google

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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