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Firestone Complete Auto Care

StarStarStarStarStar

3.1

(25 reviews on Yelp & Google)

9780 S Military Trl, Boynton Beach, FL 33436-3218

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 6:00 PM

8:00 AM - 5:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

3.1

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

2.5

3.7

(25 reviews)

CarDash rating aggregates Yelp and Google reviews.

chris n

StarStarStarStarStar

7/5/Y

Highlights: - Tires put on wrong wheels - Told tires would be install in a day, almost took three days before I complained - Was almost sold an alignment that I didn't want (twice) - Told multiple times manager was too busy to talk - Ray and Mario are good people trying to make the best out of a poorly managed system Came in on a Sunday to have a punctured tire repaired. The puncture was close to the side wall so they recommended a replacement of the tire which I agreed with and while I was there I decided to get a second tire. I worked with Mario who ordered the tires. Luckily I confirmed with Mario that I wanted the factory Goodyear tires that come stock with my car as they were going to order the Firestone equivalent. Thought it was a bit unprofessional to assume the customer just wanted the tires that Firestone sold when the other tires on the car wouldn't match. Mario assured me the tires would be delivered and installed on Monday. On Monday I called Mario in the mid afternoon to check on the progress. He assured me that they would be installing the tires today even though they hadn't come in yet. At 5:00 pm I called again and spoke with a different tech who was alarmed to hear that I was expecting to have two tires installed today. They company delivering the tires was late and wouldn't be delivering until tomorrow. He tells me that they would have the tires on my car as soon as possible after they come in Tuesday morning. I was understanding since somethings are out of their control. Tuesday afternoon rolls around and I call to find how things are going. Ray informs me that Mario isn't working today and looks up my tire order while I'm on the phone. He confirms my tires have been delivered and then asks me if my car has been dropped off.... He also mentions a "life time alignment that they are going to perform" I quickly explain I don't have an existing alignment plan with them and I don't want their alignment. I explain the situation and that I have been out of a car now a day longer than expected. Seems very unorganized, If they don't have someone calling and bothering them, it won't get done. Next I receive a call at 5:40 PM on Tuesday from Ray. "It's bad news" Ray says, they can't install the tires today because they had a couple guys call out and are behind. At this point I'm pissed, clearly my car had been forgotten until the late afternoon and nobody prioritized a customer that had been waiting since Sunday in front of people that had been walking in same day. I explained that this was not acceptable. Ray puts me on a quick hold and comes back to explain that he talked to the manager and they were going to "perform a miracle for me" and have my tires installed and I could pick my car up around 6:20 PM. Guys, it's not a miracle when you are already over promising and under delivering... I go down to pick up my car. Right after I look at the car in the parking lot I can tell something is wrong. The new tires that they told me they would install on the BACK of the car were installed on the FRONT. Ray tells me that this is a mistake and that I will have to come back at another time to have the tires rotated. ARE YOU KIDDING ME! I never yell or cuss in these situations because I've worked in customer service but I really wanted to this time. I requested to talk to a manager but Ray declined explaining that the manager was "too busy" helping pick up the slack from the two guys that called out. UNACCEPTABLE. To put the cherry on the cake, there are fingerprints all around the outside of my driver door, not just on the parts you would typically expect like the door piller and handle but on the trim under the window and the paint below the trim under the window. All over. Then the tech left some type of device in my car, which I returned.. It's so hard to find a good place to work on your car.... I know Ray and Mario tried but I think the processes and people behind them are the underlying problem and that is a shame.

View full review on Google

David L.

StarStarStarStarStar

10/23/Y

I love the Firestone brand but am not a fan of this branch any longer. Every time I get tires done here it's about a three hour ordeal. I always buy the...

View full review on Yelp

Kevin Ludlow

StarStarStarStarStar

8/19/Y

Needed 4 tires and they quoted me end of day. I had a time situation so they said they’d help me, which they did. I also needed an alignment which I declined but they told me it was always done when replacing 4 tires which I then remembered correctly and agreed to do. They guy was informative but not pushy or put off when I said no at first. Also they just called me about my front breaks being bad. I already have these on order to do myself but liked that they noticed and called to inform and offer work. I’m also glad they didn’t say my rear breaks were bad bc I replaced them a month ago. Honest place. Very busy but so far good experience. I’ll update when I pick my jeep up.

View full review on Google

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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