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Firestone Complete Auto Care

StarStarStarStarStar

3.1

(3 reviews on Yelp & Google)

5444 Norwood Ave, Jacksonville, FL 32208-5009

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

Closed

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

3.1

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

2.5

3.8

(3 reviews)

CarDash rating aggregates Yelp and Google reviews.

Chris Hayward

StarStarStarStarStar

7/30/Y

These guys were great. My family and I had an emergency with our brakes while traveling to Orlando from S.Car. They got me in without any appt and the mechanic even stayed late to finish my car so we could get back on the road. Highly recommended!

View full review on Google

Ebony W.

StarStarStarStarStar

2/23/Y

After my last review I swore I would not go back into this firestone but the manager called me and apologized for the inconvenience and offered to service...

View full review on Yelp

Ebony Willis

StarStarStarStarStar

2/1/Y

This was literally my favorite firestone and the ONLY one I would go to in Jacksonville. I called to make sure my appointment was set and I asked to speak with one of my favorite agents. I was informed rudely by Thomas that that rep was fired and doesn't work there but I needed to be speaking with him anyway. I thought that was a little rude but okay. Fast forward, I drop my vehicle off at 7am today and I'm in a bit of a rush so I may have been a testy and hasty having to take a family member to the hospital in another vehicle. I checked my car in and left, but i called back in around 9am to apologize for my earlier behavior and verify the things I needed to get done would be done. Thomas said they would and he'd call me back in 20 min to let me know totals before any work would be done. Fast forward it's 12:35pm and I haven't heard anything. I call back in and Thomas answers again. I ask about my vehicle and he tells me he is busy and needs to put me on hold. I stared at the phone in disbelief. So I go on hold for a whopping 12 Minutes. When Thomas comes back I reverify my vehicle and asked the status. He tells me everything and says he'll call me back in 5 mins to let me know if they can find a bulb for my head light. I agree and let him go. It is now 1:15pm, no call. I'm pretty sure I won't be returning to this firestone anymore. This has been the worse customer service experience I've receive from firestone as a-whole and this one especially. I am very lenient and relaxed about a lot of things. I don't take things personal and I work in customer service myself so I understand the stresses of the job and clients throughout the day, HOWEVER this just does sit right with me. Every time I've spoken to Thomas it has felt like I was annoying him. And I am without a vehicle today. Which is fine, I will deal with that. But not having any sort of idea if or when my car will be finished is unacceptable and being told I'd be called back or placed on hold for obscene amounts of time is absurd. Never received a call so I called back around 4:25pm and when I say Thomas was absolutely rude and disrespectful. He asked to put me on hold and I declined. I've been placed on hold, promised call backs and received neither all day. He claims to have been calling me all day but I received not one phone call although he repeated my correct number back to me this morning. I'm so upset and then he tells me he isn't going to argue with me, I can pick my car up and get my work done else where. I am blown away. This has to be a twilight zone. He really does not represent firestone and needs to be re-trained. 5:30pm I go to pick up my vehicle. The break light is changed and nothing else was completed. I am visibly mad. Thomas does not greet me, does not apologize for the misunderstanding and does not offer to resolve my issue. He simply says he doesn’t know what happened with the phones numbers and he will give me the suggest maintenance list to have my car fixed. Had I told him during my phone call, he could have fixed it when I called at 4pm. I am heated at this point and I just want to pay and leave but I let Thomas (who happens to be a manger of some sort) that i don’t appreciate the service I received today and feel like it a simple apology would have solved the issue. Acknowledge you messed up. Then to argue with me that I don’t have a firestone card on file when I’ve had a firestone card for at least 3 years now. I will not return to this firestone ever again. As I’m looking at my receipt I realize this isn’t even my address. So now it leads me to wonder if this was all placed under someone elses account with the same name.

View full review on Google

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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