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Firestone Complete Auto Care

StarStarStarStarStar

3.8

(7 reviews on Yelp & Google)

1221 Veterans Pkwy, Columbus, GA 31901-2509

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

8:00 AM - 5:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

3.8

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

3.5

4.0

(7 reviews)

CarDash rating aggregates Yelp and Google reviews.

Brian C.

StarStarStarStarStar

5/8/Y

We came in to have a tire replaced and couldn't have been more pleased with the service. The folks were nice and the service didn't take too long. I'm...

View full review on Yelp

cjk

StarStarStarStarStar

8/12/Y

OK. To preface this review, I want to make it clear that I've been a customer of Firestone for a while now. Mostly just tires. However, after my last experience, I am no longer a customer. This review is a direct reflection of the store manager, Mr. Johnson. Here's the story. I replaced my rear brakes a month ago and noticed that the wheel bearing on the left rear was shot. This was beyond my capabilities so I took my car to this Firestone after putting on a brand new rotor and pads on each wheel. The only driving done after putting on the new rotor and pad was straight to Firestone. The staff there has always been friendly and are first rate. The wheel bearing was fixed, I paid, and left for home. Two weeks later, my left rear wheel, the same one as the wheel bearing, began screeching loudly. I called Firestone to ask if they guaranteed their work. I was told to bring the car in so they could take a look. I took the car back to Firestone and received a call this morning that the caliper was sticking and that I would need a new caliper, new rotors and pads (for both wheels) at a cost of almost $500. It is my belief that the guy that changed the wheel bearing did not properly seat the pad during reassembly. I could have lived with "The rotor and pad need to be replaced" but when the store manager tried to convince me that the entire caliper needed to be replaced, that set me off. First off, if the caliper was sticking, the whole pad would be rubbing against the rotor and just wear the pad. Instead, I've got a nice groove cut into the rotor which means the pad was improperly seated when put back on. I don't know if I'm more ticked off that the store manager tried to treat me like some ignorant tool, to have the whole brake replaced or the fact that I feel they are the cause of the problem. Bottom line is that I don't trust them anymore. It is a shame. I genuinely like the staff working there, but I think the manager is there to take as much of your money as he can by pushing unnecessary repairs. UPDATE: 11 AUG 2018: I finally got around to repairing my brake. It was just what I thought. The brake pad had been improperly seated when put on the car. What a crappy way to do business. If the manager would have offered to split the cost, I might have gone for it. But no, he tried to take me for a fool. The manager lost a customer over a $40 rotor and $25 brake pads. The guy's a cheat. You cannot trust what they tell you.

View full review on Google

Eric S.

StarStarStarStarStar

5/26/Y

Great customer service here. One of the best firestones I've been to. Very helpful over the phone and thoroughly explained options for what my vehicle needed.

View full review on Yelp

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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