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Firestone Complete Auto Care

StarStarStarStarStar

3.4

(23 reviews on Yelp & Google)

4219 Roswell Rd, Marietta, GA 30062-6428

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 6:00 PM

8:00 AM - 5:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

3.4

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

3.0

3.8

(23 reviews)

CarDash rating aggregates Yelp and Google reviews.

Brian Amos

StarStarStarStarStar

9/26/Y

I arrived last week asking that my check engine light be addressed and solved. I was given an amount to pay and repairs done. Before I even left the parking lot the check engine light was on again. The mechanic came out, said it was not related, should remedy itself, and not to worry. He then cleared it out only to have it return again in a mile or so. I drove for 200+ miles, as instructed to have everything reset. As I was heading to trade the car in for a new car, the light came on and the car started acting horribly. I pulled into an parts store and had them read the codes immediately. Wow, every code they said was fixed was back plus a few new codes. I called them and asked them to explain what I paid for. I was told I would have to bring it in but that they had a lot of new customers that day and I'd have to wait for them to make that new money before they could correct their error. I went to a closer one since the car was functioning so poorly, they told me the same thing. New money seemed to take precedence over money they had already collected. The second location did print me a bill from my visit and to my surprise they had charged me for service that I didn't need as well as for the poor repairs previously mentioned. So, I drove to the original location, waited a while, and then was told, "Hey, we don't know whats wrong. We did a crappy job. Here's your key. If you need anything else the manager will be in Monday (it was Saturday)." They gave me the vacationing Manager's card and sent me away. Of course, I called the home office number to see if they could help me. Turns out the district manager was on vacation as well and not taking any calls either. The only thing they could do was give me his first name. No-one in the entire company has cell phones or emails to speak of apparently (Gosh I wish I could just check out like that at my job). I was told that someone would try to call me back in a few days...hopefully. It is now Monday, no calls, and the car sits broken. I am trying to contact anyone (BBB, attorney, etc.) while I wait for everyone to return from vacation. Update....i was able to get someone on the phone Monday that said my message and problem would be related... again 2 days till they call me back... again! The lady I spoke with was lovely but again no-one can do Anything till 2 days from today. I'm now on Monday and still waiting... more to come? Update: I called the store directly. Stanton Sellers, the GM who returned from vacation, has already left for the day having not done a thing or called. Ill keep updating till someone at this awful company responds with solutions. Update: Maurice Martin (Area Manager) contacted me today 9/25/18 asking what was the problem. I was a little put off given he didn't seem to know any details about the situation and had several days to research the problem. Since he called while I was at work I had to shorten the entire story so I could get back to my job. He suggested I go somewhere else (with no promise that I would be reimbursed for the trouble). Since I was in a rush I ended the call and got back to work. The next day, I realized the cost of his idea and tried calling him back, he sent me to voicemail and started sending texts instead! It seemed horribly unprofessional to text about a problem that has gotten this far, plus how could he be too busy to do his job!? I called corporate, again (3rd or 4th time.) only to find out that in order to find another person who doesn't text I must wait another 24 to 48hrs! I then reluctantly texted him back asking for his boss. He has since not responded. Had he responded with the information I would, at least be speaking to someone who has time for solutions. Instead he has decided to wash his hands of the problem and take a vacation like the rest. I have now contacted an attorney and am waiting for the case to be reviewed. More to come I hope!?

View full review on Google

David M.

StarStarStarStarStar

8/16/Y

Man, man this place is some lying BS, my fiancée Dad called and got her pre set up for a new tire and to have it set on a credit and then once my fiancé got...

View full review on Yelp

Erin R

StarStarStarStarStar

9/27/Y

Was referred to Bruce by a family member who is a mechanic that trusts him with his vehicles. Bruce did a great job and even came to the waiting area to answer any questions I had about how the work went and further suggested work needed. Will definitely be returning!

View full review on Google

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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