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Firestone Complete Auto Care

StarStarStarStarStar

2.9

(1 reviews on Yelp & Google)

1007 W Broadway, Centralia, IL 62801-5309

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

Closed

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
See in CarDash app!

Warranty Policy

See in CarDash app!

Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

2.9

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

2.0

3.7

(1 reviews)

CarDash rating aggregates Yelp and Google reviews.

Kelsey Robbins

StarStarStarStarStar

5/26/2018

We were on a 12 hour trip when less than half way through the drive, the water pump and belt went out on the interstate. It was 3am. A tow company from Lebanon towed us to them per our request. The star rating left me skeptical. With it being a holiday weekend we were nervous this would be a huge issue. Firestone had us back on the road by noon! The mechanic was very knowledgeable, he went above and beyond with his services to make sure we had no issues for the other 8 hours. The other staffing (especially Ashley) was very helpful! She never lead us to believe it was going to take any less that what it did. We definitely trusted them and had no issues getting coverage via our warranty. They also recommended places for food while we waited. Because of the dedication and service if I were local this would be my shop.

View full review on Google

Mad Hatter

StarStarStarStarStar

7/20/2018

Good service. Busy place. Good customer service.

View full review on Google

Martha Dobbs

StarStarStarStarStar

8/8/2018

I replaced my inner and outer tie rod ends and brought my car in for an alignment. Upon test driving it, I found the wheel was not straight, but slightly off center, (to the left), when I was driving in a straight line. I assumed this was no big deal since I am an alignments for life customer and returned the car to Firestone to correct the issue. After picking the car up for a second time, the issue was worse! The wheel was three to five degrees further off center than the first time I got the car back! I called again and scheduled an appointment to bring the car back for a third time and when I arrived, I was informed that the tech who was supposed to work on my car would not be in the shop and they would not know when he would be returning. Quoting the lady at the front desk: "I was going to call you, but you weren't here at seven, so I assumed you weren't coming." We had discussed on the phone previously I would arrive between seven and eight AM. I have dealt with Tim's Tire and Holzhauer Auto before and been satisfied, but the incorrect work on my daily driver and lack of care from the shop employees themselves is unacceptable. I will never be returning to this Firestone location again and I strongly recommend you avoid this shop and take your business elsewhere.

View full review on Google

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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