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Firestone Complete Auto Care

StarStarStarStarStar

3.5

(38 reviews on Yelp & Google)

5215 N Milwaukee Ave, Chicago, IL 60630-4623

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 6:00 PM

8:00 AM - 5:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

3.5

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

3.0

3.9

(38 reviews)

CarDash rating aggregates Yelp and Google reviews.

David Johnsen

StarStarStarStarStar

6/13/Y

Last time they said they had to replace a tie rod end to do an alignment after a minor accident. Totally reasonable. Just a few thousand miles later, it turns out they only replaced the outer but the inner is dangerously loose. So I had to pay someone else to do that job plus another alignment. Had Firestone done both inner and outer, which was surely necessary, I would have saved hundreds of dollars. On the bright side, at least they haven't recommended any work the car *didn't* need, which is better than other Firestones.

View full review on Google

Gs7 Rab

StarStarStarStarStar

6/16/Y

Gordon was extremely helpful. Busy, but he took the time to checked my flat and took the time to find a Firestone location that could help me immediately so I could get back to work. The appointments they have are a testament to what a great crew they have. Thank you!

View full review on Google

H Cruz

StarStarStarStarStar

7/22/Y

It's clear there's a lack of control for the staff. There was about 3-4 of us in the lobby, 1 after the other people got called up to the counter only to be told they had some problem that could not be fixed. I had a tire that needed to be patched. In defense of the mechanic, it was close to the non-fixable range. However, it was possible and I was willing to at least try. My issue with this situation is I waited 45 minutes to be told it couldn't be fixed. I waited at the front counter while they checked to see if the mechanic could fix it. The door is only a few feet away so I was able to see a bit and hear them talk. After a small exchange, I hear the mechanic (I was not able to see him) say he COULD fix it but did not want to. Just tell me it's too close to the sidewall; followed by them laughing a bit, talking off-topic, then having the representative walk back and tell me sorry, but we cannot fix it. Again, I would have been fine with that, but I called ahead and explained the situation. They said come in and they'll check it real quick. I even showed the representative behind the counter a picture. The next day I got the tire fixed somewhere else. The process took 10-15 minutes. Out of curiosity, I asked if it was a difficult fix and explained my experience (I didn't say what store or where). The response I got was: "Not at all. Sounds like that guy was just being lazy"

View full review on Google

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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