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Firestone Complete Auto Care

StarStarStarStarStar

3.1

(22 reviews on Yelp & Google)

681 Roosevelt Rd, Glen Ellyn, IL 60137-5817

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 8:00 PM

7:00 AM - 8:00 PM

7:00 AM - 8:00 PM

7:00 AM - 8:00 PM

7:00 AM - 8:00 PM

7:00 AM - 6:00 PM

8:00 AM - 5:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

3.1

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

2.5

3.8

(22 reviews)

CarDash rating aggregates Yelp and Google reviews.

Bill Hodges

StarStarStarStarStar

8/2/2018

The service here is very good!!! What I liked the most is that my final bill was cheaper than my original quote. The turn around time for tires was impeccable!

View full review on Google

Chad C.

StarStarStarStarStar

8/20/2018

After I dropped off the vehicle and asked the customer service rep to diagnose the check engine light, perform an oil change, and rotate the tires I...

View full review on Yelp

Chad Cochrane

StarStarStarStarStar

8/20/2018

After I dropped off the vehicle and asked the customer service rep to diagnose the check engine light, perform an oil change, and rotate the tires I received a voicemail from the store asking me what the make/model of my car was. Seriously, I had just dropped it off and left the keys with them and instead of looking out the window or even just listening to me the first time, they called to ask what vehicle I wanted service on after I left it with them! I came back the next morning to make sure they knew which vehicle it was (yes, it's as ridiculous as it sounds) and after a search for my keys they acknowledged that I had indeed brought the vehicle that they had in their parking lot. Whew… mystery solved! This was all a minor annoyance, but it did leave me with the feeling that this place is very poorly run. Now on to the major issue. After receiving a call with an update on the reason for the check engine light they told me that the Mass Air Flow Sensor was bad and needed to be replaced. As a reasonably mechanical person, I know that this is a $100 part and takes around 15 minutes to replace, but that they often just need to be cleaned with a special spray cleaner and the replacement is not always necessary. The rep on the phone quoted me over $400 for this job, which I took as a personal insult and borderline unethical / predatory. I told him not to do the job and that I'd come and get the vehicle. When I picked up the vehicle, I told him how I felt about the price that he quoted me for the job and was left with the feeling that he really didn't care and that I could take it or leave it. Then he told me that he was charging me $100 for a diagnostic fee, which consists of the tech hooking up the computer to find the fault code. I told him that I didn't think it was right to charge me $100 for a 5 minute job to hook up the computer, and again he was indifferent. At this point I had lost all confidence in the locations ability to perform honest service, and so I directly asked the customer service rep if they had actually diagnosed the mass air flow sensor as requiring replacement or if they just assumed it was bad after they found the fault code. He confirmed that they had actually diagnosed it and were not just going to replace the part without first confirming that the part was bad. I then reconfirmed by asking the direct questions "did you clean the sensor" as part of the diagnosis process? He confirmed that yes the technician had cleaned the sensor and that after cleaning the sensor the fault code persisted. I paid for my oil change and the $100 diagnostic fee and left. At home, I removed the sensor, cleaned it properly and reinstalled the sensor (took me about 15 minutes in all). This fixed the problem! The check engine light went out, and after hooking up my computer I saw that all fault codes were gone. This sequence of events leaves me to believe that one of the two following statements must be true. 1. The technician did not actually diagnose the senor nor did he clean it, and then LIED to the customer service rep. 2. The customer service rep LIED to me about the actual diagnosis and cleaning of the sensor.

View full review on Google

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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