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Firestone Complete Auto Care

StarStarStarStarStar

2.8

(1 reviews on Yelp & Google)

489 S Rand Rd, Lake Zurich, IL 60047-2358

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 7:00 PM

7:00 AM - 6:00 PM

8:00 AM - 5:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

2.8

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

2.0

3.5

(1 reviews)

CarDash rating aggregates Yelp and Google reviews.

Chris DiSandro

StarStarStarStarStar

2/22/Y

The staff was very helpful. I didn't have an appointment yet they were still able to help me. They diagnosed my problem in very short time. Great place.

View full review on Google

Jack Olichwier

StarStarStarStarStar

4/23/Y

Manager Kevin Murphy and his staff are great! They always do their best to get you in and out as quickly as possible while getting your car serviced completely at a fair price. Best Firestone store in the NW suburbs!

View full review on Google

Kelly Rose

StarStarStarStarStar

10/7/Y

Definitely won't be going back here again. Was told that I needed to replace my CV axle on the left side. Bought the exact part that they told me to buy AND from Advance Auto Parts (which is where they get the part from). I use A VERY experienced mechanic who actually used to work for Firestone and has done all of the needed work on my car. (Why pay hundreds for insane shop fees when someone just as experienced can help you out?). I have a 2013 Mazda Skyactiv hatchback, engine VIN 7. After research, I read across multiple sites and car shops that my car is very specialized even in this part and that it is recommended to buy the part OEM. However, I went with Firestone's recommendedation and the part is absolutely incorrect. The splices don't fit into the assembly correctly because the diameter of the part is smaller than the original. I called and spoke to Pete at Firestone and his statement was "Well if you had done it with us it would've been correct." And "Well, the auto parts store should've checked to make sure the part was the right one." Really? First of all, had I taken my car into Firestone, they would have called me saying that the part isn't correct and that they'll need to get it from the manufacturer. AND attempt to charge me even more although they presented me with an estimate. In addition to leaving me without a car for another day or so. I'm sorry but had you told me that "Oh, let me look into that for you and get back to you" rather than blame it on everything else but yourselves I wouldn't be writing this review and likely taking this complaint to the Better Business Bureau. You're talking about a $20000 vehicle and trusting obviously incompetent mechanics to work on it... Be careful trusting this business when it comes to parts because I don't think that they really pay attention to VIN numbers. They just use databases for all standard vehicles and think that everything works for all vehicles.

View full review on Google

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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