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Firestone Complete Auto Care

StarStarStarStarStar

2.8

(13 reviews on Yelp & Google)

17001 Torrence Ave, Lansing, IL 60438-1014

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM

7:00 AM - 5:00 PM

8:00 AM - 5:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

2.8

StarStarStarStarStar

CarDash rating

YELP

GOOGLE

2.0

3.6

(13 reviews)

CarDash rating aggregates Yelp and Google reviews.

B Johnson

StarStarStarStarStar

9/21/Y

It is too long to go in to. In the end they sort of corrected the issue. The salesman thought I had Road hazard to replace an unfixable tire so the tire by itself was $16 instead of 208. So while I was at it I bought another one to replace my spare. But they added stuff to both tires that I did not ask for and did not give me my price match. The next day I let them know their mistake and offered to pay the correct price for the first tire but would have to return the second since I could not afford both at that time. Reluctantly they let me keep the first at the mistaken ‘warranted’ price and allowed me to take off what I didn't want on the second. Sounds good, but I also noticed they didn't give me the price match I'd shown them. And a closer look at my purchase from 2016 I saw they'd done the same thing. So the first time they over charged me little over $30 for each tire (for a total of over $124.00) and this time over $20 for the replacement for my spare. Is this a pattern? Was it on purpose? Nor did they explain the added warranties I DIDNT NEED OR WANT. like wheel balancing.. . who the heck gets that. In over 45 years of driving I have NEVER had a tire loose a balancing weight, though the salesman said it happens all the time. In their favor, I will say the people were very nice. Though, sometimes I wonder if the whole car industry. . sales and service just see woman coming and think: ‘oh here come a stupid woman. . and an old one at that.. I won’t say what race I am. .). I'll admit I didn't even think to look over the receipt. . though, in my wildest imagination you couldn’t have told me they would have added stuff to the bill without asking and would NOT really do a price match. My fault. .but will never be repeated. I will also say this. I feel blessed. It was like God made things whole again. Because of the salesman’s mistake I caught all the add-ons in my bill and the incorrect prices from the from 2016 and from the other day. The difference in their loss on the tire they thought I had Road Hazard for, made up for getting cheated the first time I went there in 2016. God is Good! hmmmmm so I'll change the two stars to 4. So thank you Lansing Firestone.

View full review on Google

E

StarStarStarStarStar

8/8/Y

I was stranded in Chicago during a long road trip when my alternator failed on the freeway. Paul and Osvaldo stayed late to make sure the job was done right and get me back on the road the same day. I highly recommend the integrity and quality of work done at this Firestone.

View full review on Google

Heriberto S.

StarStarStarStarStar

7/29/Y

They have improved...'! I love it. Last time I was here I waited a long time. They were so fast today, also very attentive.

View full review on Yelp

Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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