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Firestone Complete Auto Care

StarStarStarStarStar

4.3

9627 191St Street, Mokena, IL 60448-8357

mechanic

Shop Bio

Getting new tires is one of the easiest ways to keep your car running newer, longer. Firestone’s 113-year legacy in the tire industry, and 87 years of service experience, makes us more than just experts in tires; we're the complete package for auto repair. We are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries, even at night or on weekends.

Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

7:00 AM - 8:00 PM

7:00 AM - 8:00 PM

7:00 AM - 8:00 PM

7:00 AM - 8:00 PM

7:00 AM - 8:00 PM

7:00 AM - 6:00 PM

8:00 AM - 5:00 PM

Pricing Overview

Labor Rate
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Warranty Policy
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Oil Change Price
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Warranty Policy

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Oil Change Price

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* Exclusions may apply. See app for more details.

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Ratings & Reviews

Ratings & Reviews

4.3

StarStarStarStarStar

CarDash rating

GOOGLE

4.3

CarDash rating aggregates Yelp and Google reviews.

Christopher Lucarelli

StarStarStarStarStar

6/29/Y

I won't give this more stars than three because of the communication issues with this shop when you are there for a repair. My car was there for almost 7 hours before I had to make a call to find out what the status was, only then was I told what was wrong and what needed to be done and asked if I wanted to proceed. After I confirmed I asked if it would still be done before the end of the day and was told it would be. About an hour later I got a call and said they couldn't get the parts until the next morning. I asked, requested that it be completed before noon and the service manager said that it would be. After not hearing anything until 11: 45 A.M. The next day I called and was told that they had the part and they were working on it and it would be done soon. After again not hearing anything for a couple hours I called back to inquire and was told they were just finishing up the job and I would get a call back soon. I finally received a call that it was completed. I am happy with the service work, don't get me wrong, the problem was fixed. My problem is, that I did not know what was going on basically at all unless I called and asked.

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Erin Hamstra

StarStarStarStarStar

7/22/Y

We got four new tires there about a month ago on our Town & Country. They did the work in a timely fashion and for a fair price. My husband just went to replace our brakes in our driveway and found that whoever had placed the lugs back on the wheels had way over torqued them and some of the lug caps had been loosened which made removing them very difficult. So he took the van over to Firestone and told Bobby in the lobby what the issue was and asked if they could remove the lugs and reset them at the proper tension. Even though all the bays were full he found someone in the shop to do the work. John was the name of the guy that reset all the lugs. He did it without complaint or hesitation and held friendly conversation while working. So thank you to Bobby and John for helping us out when I’m sure they both had better things to do.

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Joshua Herbert

StarStarStarStarStar

4/9/Y

Very professional, good price and a great front of business stuff. looks my car in for a question i had they took it back and had a look over it. nothing was wrong, yet they didn't charge me. great customer service. a little $$ on oil changes but they do great work for other aspects of car repair.

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Vehicles We Work On

Acura | Alfa Romeo | Buick | Cadillac | BMW | Audi | Chrysler | Daewoo | Chevrolet | Ford | Dodge | Geo | Honda | GMC | Fiat | Isuzu | Hummer | Hyundai | Infiniti | Jaguar | Jeep | Land Rover | Lexus | Kia | Mazda | Lincoln | Mercedes-Benz | Mercury | Maserati | Mini | Mitsubishi | Nissan | Ram | Plymouth | Porsche | Saturn | Oldsmobile | Pontiac | Saab | Scion | Subaru | Suzuki | Smart | Tesla | Volkswagen | Volvo | Toyota

Top Services We Perform

Oil Change & Minor Maintenance | Smog | Tires | Alignment | Diagnostics | Intermediate Repairs | Advanced Repairs | Scheduled Maintenance

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